The global coronavirus crisis is putting unprecedented pressure on companies of all sizes. As COVID-19 continues to spread, the guidelines change on a daily basis.
Our top priority is to ensure the safety of collaborators and customers, by committing to support them in a period never seen before. To this end, we have developed a new process for conducting audits using digital technologies in order to maintain the continuity of our services.
What is a remote audit?
A remote audit occurs when an auditor inspects, in real time and off-site, a customer’s business processes, policies, procedures and personnel tools. The auditor can interrogate his interlocutors via videoconference and examine – in screen sharing – the documents remotely, asking questions or asking for clarifications.
Remote audits can be performed (*) in all processes that do not necessarily need to be verified on site, by monitoring a process in progress, for example in industrial or manufacturing processes.
Most accreditation bodies (*) authorized remote audits during the COVID-19 crisis to preserve the validity of certificates and business continuity. These authorizations are granted by referring to the IAF MD4 / MD5 guidelines on how to perform remote audits. Please contact us to check if remote audits are required for your standard. You can also check with your national accreditation body or your industry-specific program holder if your standard can be audited remotely during the COVID-19 lockdown.